COVID-19 UPDATES & FAQ

Our top priority is to keep our community safe and healthy. We've been closely monitoring the recommendations and actions taken to help decrease the potential spread of the coronavirus (COVID-19) by the Centers for Disease Control and Prevention (CDC), the Town of Gilbert and the state of Arizona.
 
Thank you for your understanding as we work through these challenges. Information and recommendations are changing daily, and consistent communication with our residents is a priority. Any new information regarding closures and cancellations will be communicated as it becomes available. We encourage you to like our Facebook Page and sign up for our e-news to get updates in real time. 
 
Sincerely, 
Spectrum Community Association Board of Directors

What is the COVID-19 (Coronavirus)?

The Arizona Department of Health Services (AZDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.

How can I help protect myself from COVID-19 and other respiratory illnesses?

The Arizona Department of Health Services (AZDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Why are the Spectrum Community Center, Amenities, and Association Offices closed?

In accordance with recent CDC recommendations to minimize potential health risks for community members, staff and vendors, the Board of Directors has determined it prudent to close the Association Offices and Community Center until further notice. In addition to the ongoing preventative cleaning already conducted, during the closure, the facilities themselves will undergo a comprehensive deep cleaning to sanitize and disinfect all surfaces.
 
The Town of Gilbert has closed its parks and amenities, so in an effort to help flatten the curve and reduce the spread of COVID-19 the Board and Association Management will be duplicating their efforts with the following amenity closures:
  • All community tot lots and playgrounds
  • All community pavilions and ramadas
  • Tennis courts
  • Bocce Ball courts
  • Basketball courts
  • Volleyball courts
  • Drinking fountains
  • Villages & Gemini pools
All open spaces, trails, walking paths and public restrooms will remain open for use from 6:00 AM to 10:00 PM. Please continue to follow the social and physical distancing guidelines recommended by the CDC.

When will these amenities reopen?

The circumstances surrounding the COVID-19 outbreak is a fluid situation. The Board will continue to closely monitor the recommendations and actions taken to help decrease the potential spread of the coronavirus (COVID-19) by the Centers for Disease Control and Prevention (CDC), the Town of Gilbert and the state of Arizona, and any new information regarding closures and cancellations will be communicated as it becomes available.

How can I contact Management to address association related questions if the Association Office is closed?

During the office closure, the CCMC Management Team will be working remotely during normal business hours to respond to resident requests, community needs, and inquiries. While the main phone number will remain active and messages will be returned as soon as possible, we ask that inquiries be submitted via email when able. Details on staff contact information can be found at the following link: Contact Information. Regular communications will be modified during the closure period, and any updates or changes will be communicated via an email blast to our members. Although our site office is closed, our business operations continue to function normally as our team manages them remotely. Regardless of function, our team members are committed to serving our community throughout this time of disruption.

What are the current hours for the Association Management Team?

The Management Team is available to assist you Monday through Friday from 8:00 AM to 5:00 PM. Email communication, resident engagement, assessment processing, accounts payable, remote meetings, community inspections, financial management and other business functions will continue as planned. Additionally, all contracted services and utilities remain operational.

Will the Association be scheduling any lifestyle events in the future? What about the events that are already on the calendar.

All Association Lifestyle Events, meetings, programs and private facility rentals at the Spectrum Community Center have been canceled through May 1, 2020, with the exception of the Community Blood Drive on April 10, 2020. Any deposits and event payments that have been collected will be returned in full to the parties who made the reservation. Management will contact those individuals to make arrangements for the return of those funds, if organized by the Association. The circumstances surrounding the COVID-19 outbreak is a fluid situation and as a result, the Association may be required to extend the suspension of programs. The Board will continue to closely monitor the recommendations and actions taken to help decrease the potential spread of the coronavirus (COVID-19) by the Centers for Disease Control and Prevention (CDC), the Town of Gilbert and the state of Arizona, and any new information regarding closures and cancellations will be communicated as it becomes available.
 
In the meantime, we have launched "Lifestyle At A Distance" and will be introducing virtual programs and activities in the coming weeks. You can visit the Community Events Page for an updated calendar of activities to keep Spectrum residents active and busy during this time. 

Are the tot-lots and playgrounds still open and accessible for resident use?

Although the Spectrum playgrounds and tot lots are not closed, residents visiting the playgrounds, public restrooms, or other common areas are encouraged to take preemptive measures such as hand washing and hand sanitizing during and after visiting these amenities to help reduce the potential spread of coronavirus (COVID-19). Please use your best judgment - follow all social distancing guidelines provided by the CDC and ADHS. Use at your own risk. Staff cannot sanitize benches, playgrounds or other structures.

How do I pay my Association Dues while the Association Office is closed?

You are still able to submit your quarterly assessments via mail or online payment during this time. Please CLICK HERE for more information on your payment options.

How do I submit a Design Review Application while the Association Office is closed?

Residents can still submit a Design Review Application via email to rsbraccia@ccmcnet.com, by mail, or via the dropbox located outside the community center main entrance. 

How do I stay informed and receive updates regarding these ever-changing circumstances?

This FAQ’s page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed.  Residents can also sign up to receive our regular email blasts by texting "SPECTRUMNEWS" at 22828. All e-news articles are also posted here
 
We also encourage you to like our Facebook page to stay up to date with all programs and activities happening in the community.  
 
Gilbert residents can get text alerts from the Town of Gilbert for all major COVID-19 updates. Simply text ‘GILBERT’ to 313131 to be automatically notified throughout the day with the latest information related to COVID-19 and its impact on our community. Once you send the message, you will get a text message with the latest information and follow-up texts as we receive new information from our teams, state leaders, and health experts. 
 

How can I contact the Board of Directors?

CCMC is the Managing Agent and serves as the liaison between the Board of Directors and Spectrum homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.