COVID-19 UPDATES & FAQ

We thank you for your patience over the last couple of months. The health and safety of our residents is important. We recognize that resuming normal operations will need to be executed in phases to allow flexibility in resuming daily functions. Please remember that everyone has a different comfort level in regards to the timeline of reopening the state, Spectrum is no exception.

The Spectrum reopening plan is being coordinated with federal/state/county health organizations and their requirements and recommendations. The Board of Directors and Management are closely monitoring government policy changes, Centers for Disease Control and Prevention (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to the Association's protocols and procedures.

We encourage you to like our Facebook Page and sign up for our e-news to get updates in real time.

Sincerely,

Spectrum Community Association Board of Directors

CLICK HERE TO VIEW THE FULL PHASE ONE REOPENING PLAN

What is the COVID-19 (Coronavirus)?

The Arizona Department of Health Services (AZDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.

How can I help protect myself from COVID-19 and other respiratory illnesses?

The Arizona Department of Health Services (AZDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:

Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces.

What is the plan for reopening Spectrum?

With Maricopa County meeting the criteria and benchmarks to move into the moderate phase of re-opening the last week of August, the Board of Directors has approved the following modifications to our re-opening plan effective immediately:

Pool Equipment will be returned to the pool areas in Gemini and the Villages.
Cleaning of the Main Park Restrooms & Pool Restrooms will resume normal cleaning schedules (twice a week).

We're continuing to encourage residents to follow physical distancing recommendations and health and safety guidelines when out in the community, and common areas. Community amenities including all tot lots, sport courts, restrooms, and the Gemini and Villages pools are open for residents to use at their own risk (as they will not be sanitized after every use).

The Spectrum Community Center and Association Office will remain closed to the public, except for those with Association business during normal business hours (M-F, 8am-5pm). Our office staff will also be available by phone or email during this time as well.

Virtual lifestyle programs will continue to be offered. Facility rentals and community gatherings will be not permitted at this time.

How can I contact Management to address association related questions?

The Association offices at the Community Center will reopen on Monday, May 18th for those with Association business only. Staff will be available during normal business hours Monday – Friday, and will continue to be available via phone or email. Details on staff contact information can be found at the following link: Contact Information.

What are the current hours for the Association Management Team?

The Management Team is available to assist you Monday through Friday from 8:00 AM to 5:00 PM. Email communication, resident engagement, assessment processing, accounts payable, remote meetings, community inspections, financial management and other business functions will continue as planned. Additionally, all contracted services and utilities remain operational.

Will the Association be scheduling any lifestyle events in the future?

In person gatherings including lifestyle events, meetings, programs and private facility rentals at the Spectrum Community Center are not permitted in phase one of reopening. As we enter phase two and three of reopening, we will communicate updates to residents as it pertains to in person gatherings and private rentals.

In the meantime, we have launched "Lifestyle At A Distance" and will continue to offer virtual programs and activities. You can visit the Community Events Page for an updated calendar of activities.

Are the tot-lots and playgrounds still open and accessible for resident use?

Community amenities including all tot lots, sport courts, restrooms, and the Gemini and Villages pools will reopen for residents to use at their own risk (as they will not be sanitized after every use).

We're continuing to encourage residents to follow physical distancing recommendations and health and safety guidelines when out in the community, and common areas. As with all things in this uncertain time, any amenities you use or areas you visit, are at your own risk. Please be kind and considerate to all neighbors during this challenging time.

How do I pay my Association Dues while the Association Office is closed?

You are still able to submit your quarterly assessments via mail or online payment during this time. Please CLICK HERE for more information on your payment options.

How do I submit a Design Review Application while the Association Office is closed?

Residents can still submit a Design Review Application via email to rsbraccia@ccmcnet.com, by mail, or via the dropbox located outside the community center main entrance.

How do I stay informed and receive updates regarding these ever-changing circumstances?

This FAQ’s page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed. Residents can also sign up to receive our regular email blasts by texting "SPECTRUMNEWS" at 22828. All e-news articles are also posted here.

We also encourage you to like our Facebook page to stay up to date with all programs and activities happening in the community.

Gilbert residents can get text alerts from the Town of Gilbert for all major COVID-19 updates. Simply text ‘GILBERT’ to 313131 to be automatically notified throughout the day with the latest information related to COVID-19 and its impact on our community. Once you send the message, you will get a text message with the latest information and follow-up texts as we receive new information from our teams, state leaders, and health experts.

How can I contact the Board of Directors?

CCMC is the Managing Agent and serves as the liaison between the Board of Directors and Spectrum homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.